Terms of Service

Prior to making a purchase from PMDG Simulations, you will be asked to agree to the following Terms of Service:

1) Compatibility and Suitability:

You have reviewed the software and hardware compatibility requirements for the products that you are purchasing and you have found them to be suitable for your enjoyment of our products.

2) Technical & Transaction Support:

You understand that you can obtain technical support from PMDG Simulations by following the links to Technical Support on our site.  We staff our technical support 365 days per year and stand ready to assist if you should require help.  (All PMDG Support is offered via our support portal as this is where the expertise to help you resides.  Please understand that we do not provide support via Paypal, your credit card issuer, by telephone or in person.)

3) Licensing Policy:

At purchase, you will be provided with a license key that can be used to activate each of the software products you are licensing from PMDG Simulations.  Your activation of the license key signals your acceptance of the terms specified in the End User License Agreement and these Terms of Service.

4) Refund Policy:

You may return any *un-activated* license key for a full refund or exchange within 30 days of initial purchase.